Frequently Asked Questions
What services do you offer?
As a leading equine referral clinic, we bridge the gap between highly specialized care and routine wellness. We employ state-of-the-art diagnostic tools like MRI, ultrasound, and digital radiography to provide accurate answers, underpinning our expertise in advanced surgery, internal medicine, complex lameness, and critical care. But our commitment doesn’t end there! We aim to be your trusted partner for all your horse’s health needs, offering everything from essential vaccinations and dental work to pre-purchase exams, reproductive services, and vital 24/7 emergency support. No matter what your horse needs—you can count on us for expert, compassionate veterinary care.
Where are you located?
Our main clinic and hospital is located at 122 W 400 N, Saratoga Springs, Utah 84045. We also have a satellite location based out of Heritage Ranch that services clients in northern Utah at 1892 W. Heritage Ranch Drive, Farr West, Utah 84404.
What are your service areas?
We proudly serve Utah, Salt Lake, Davis, Morgan, Weber, and Summit counties. In an effort to accommodate clients in Tooele, Box Elder, and Cache counties, select members of our veterinary team offer visits on a rotating basis. Clients residing outside of these listed counties are encouraged to contact us to inquire about potential service options.
What are your clinic hours?
Our regular clinic hours are Monday through Friday 9:00 AM – 5:00 PM. We only offer 24/7 emergency services based out of our main clinic and hospital in Saratoga Springs, Utah.
Do you offer farm calls / ambulatory services?
Yes! We understand how important convenient and comfortable care is for your horse. That’s why we offer mobile veterinary services right at your farm. Our team can handle routine appointments, vaccinations, lameness exams, and many other services in the familiar surroundings where your horse feels most at ease. Please contact us to schedule a visit.
Emergency Care
What constitutes an emergency?
An equine emergency can include colic, deep or actively bleeding wounds, acute lameness (especially non-weight bearing), respiratory distress, neurological signs (seizures, incoordination), dystocia (difficult foaling), and any other condition that you feel is life-threatening or causing significant distress to your horse. When in doubt, call us immediately.
Do you have after-hours emergency coverage?
Yes, we provide 24/7 emergency services. Our on-call veterinarian will be available to assist you and your horse in your time of need.
What should I do in case of an emergency?
If you have an equine emergency, please call our main clinic number immediately at (801) 254-2333. For after-hours emergencies, this number will be directed to an answering service who will page the on-call veterinarian. Be prepared to provide your name, your horse’s name, and a brief description of the emergency.
Are there additional fees for emergency services?
Providing urgent care often requires significant resources, especially outside of our regular clinic operating hours. Therefore, additional fees may apply for emergency visits. The attending veterinarian will determine if these fees are applicable based on the time and complexity of the case and can discuss estimated costs with you.
Client Information / Client Policies
What’s your cancellation policy?
We understand that unforeseen circumstances can arise. However, we kindly request 24-hour notice for cancellations or rescheduling of appointments. This allows us to offer that time slot to another horse in need. Failure to provide adequate notice may result in a cancellation fee.
What forms of payment do you accept?
We accept cash, debit, check, and all major credit cards (Visa, Mastercard, American Express, Discover). We also accept CareCredit.
Do you offer payment plans or financing options?
Payment is due at the time of service. We can provide you with information about third-party financing options that may be available to help manage veterinary expenses, such as CareCredit. For other payment plan options, please reach out to our Billing Department by emailing billing@svlac.com.
What should I bring to my horse’s appointment?
For routine wellness exams, it’s helpful to have your horse’s vaccination and deworming history available. If you have any specific concerns or questions, please write them down beforehand so you don’t forget to discuss them with the veterinarian. For lameness exams or other specific issues, please be prepared to describe the history of the problem in detail.
Can I be present during my horse’s examination or procedure?
We understand that you want to be involved in your horse’s care. In most cases, you’re welcome to be present during examinations and minor procedures. However, for safety reasons or during certain complex procedures, the veterinarian may request that you wait in a designated area. We’ll always keep you informed about what’s happening with your horse.
How can I become a new client?
We’re always welcoming new clients! You can become a new client by calling our clinic at 801-254-2333 to schedule an appointment or to inquire about our services. We’ll gather some information about you and your horse(s) to create a client profile.
What information do I need to provide when scheduling an appointment?
When scheduling an appointment, please provide your name, phone number, your horse’s name, breed, age, the reason for the appointment, and any relevant history or observations. For farm calls, please also provide your full address and any specific instructions for finding your property.
How can I get a copy of my horse’s medical records?
You can request a copy of your horse’s medical records by contacting our office. Please provide us with the horse’s name and your contact information. We may require a signed release form to ensure the privacy and security if your horse’s information.